Privacy Policy
How we ensure your data is private
At Winpower Direct Ltd (“Winpower”, “we”, “us”, “our”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information in compliance with the UK Data Protection Act 2018 (DPA) and the EU General Data Protection Regulation 2016/679 (GDPR).
This Privacy Policy, together with our Cookie Policy and Terms of Use, explains what happens to any personal data that you provide to us or that we collect from you.
We may update this policy from time to time, so please review it regularly.
Personal Data Collected
Winpower Direct Ltd is a broker of electricity, gas, water, merchant services, and telecom supply for businesses, primarily focused on the SME market. The data we collect is predominantly business-related. However, as many of our clients are sole traders or partnerships, we recognize the importance of complying with personal data regulations.
We may collect personal information when:
- You enquire about or use our services.
- You contact us via telephone, email, or through our website.
- You are referred to us by one of our partners.
- You apply to join our company or work with us.
The types of personal data we may collect include:
- Name, business name, address, contact telephone number(s), and email address.
- Date of birth (for verification purposes).
- Utility details (e.g., existing supplier, contract expiry dates, meter readings, consumption data, MPAN, and MPRN numbers).
- Website data (traffic, location data, weblogs, communications).
- Payment or financial details such as bank account numbers or card details.
- Call recordings (all calls made and received may be recorded for quality assurance and compliance purposes).
We do not collect any special category data in our role as a data controller.
Why Do We Collect This Information?
We collect personal data for the following reasons:
- To provide utility services and manage contracts.
- To contact you with relevant offers and industry updates.
- To meet our legal and regulatory obligations.
- To safeguard our staff, visitors, and business interests.
- To improve our services through quality control and training.
How Do We Collect Your Information?
Your data may be collected through:
- Direct contact with you (telephone, website enquiries, email).
- Recorded phone calls (for compliance, training, and service improvement).
- Referring partners, data brokers, or internet-based lead providers.
- Publicly available sources (e.g., social media, company websites).
- Energy industry databases (e.g., ECOES, Gas Access Data, MPAN/MPRN details).
- Recruitment processes when applying for jobs at Winpower Direct Ltd.
We take reasonable steps to keep your information accurate and up to date. If you believe any data we hold is incorrect, please contact us.
Keeping Your Information Safe and Secure
We are committed to ensuring the security of your personal information. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, loss, or misuse of your data. Only authorized personnel have access to your information.
Sharing Your Data With Third Parties
We only share your data where necessary, such as:
- With utility providers as part of our service to you.
- With third-party service providers for database management, payment processing, call recordings, payroll, newsletters, and credit checks.
- When required by law or regulatory obligations.
We do not sell your data to third parties.
If you would like a full list of the third-party suppliers we use, please contact us at: info@winpowerdirect.co.uk
International Data Transfers
Although we are a UK-based company, there may be instances where your data is processed outside the UK or EEA. In such cases, we ensure:
- Transfers only occur to countries with adequate data protection laws.
- Appropriate safeguards (like Standard Contractual Clauses) are in place when required.
For more details on international data transfers, please contact us.
How Long Do We Keep Your Data?
We retain personal data only for as long as necessary:
- For clients: for the duration of the contract.
- For ex-clients or prospective clients: up to 60 months (reflecting typical contract lengths).
- For job applicants not employed: up to 6 months.
- For employees: up to 6 years after leaving (to comply with HMRC requirements).
For full details, please request a copy of our Data Retention Policy by contacting info@winpowerdirect.co.uk.
Marketing and Market Research
We may use your data for:
- Sending newsletters and updates.
- Informing you of relevant services or offers.
- Conducting market research.
- Social media engagement and promotions.
If your data was acquired via a data broker or third party, we will inform you as required by law. All marketing activities comply with PECR and GDPR. You can opt out of marketing at any time by contacting info@winpowerdirect.co.uk.
Use of Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies do not identify individuals.
For full details, see our Cookie Policy.
You can decline cookies via your browser settings, but this may affect website functionality.
Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies when visiting their sites.
Your Rights Under Data Protection Laws
You have the right to:
- Request access to your personal data.
- Ask for correction or deletion of your data.
- Object to or restrict processing of your data.
- Request data portability (in certain circumstances).
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@winpowerdirect.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk, though we would appreciate the opportunity to resolve any concerns directly.
Data Controller Information
Winpower Direct Ltd (10871210)
Vista Business Centre 50 Salisbury Road, Hounslow, England, TW4 6JQ
Email: info@winpowerdirect.co.uk
Phone: 02080506054
ICO Registration Number: ZA317828
This privacy policy was last updated in September 2023 .